Packages are usually credited instantly, even if you are using a delayed debit payment method like PaySafeCard. If you didn't receive your purchase right away, that means that the payment is still being processed.

However, if you don't see the purchase on your account within 72 hours, please submit a request to support. Please include a screenshot of the purchase confirmation from Apple in your request. Here's how to find it:

  1. Online:

    • Go to reportaproblem.apple.com.

    • Sign in with your Apple account and password to see a list of your purchases.

    • Open the details of your purchase. The purchase confirmation should include the Order ID, which consists of capital letters and numbers.

  2. On your device:

    • Open the App Store app.

    • Tap the Sign-In button or your photo at the top of the screen. the Sign-In button

    • Tap Purchase History to see your purchases. You might be asked to sign in.

    • If you're not sure what you were charged for but know the amount of the charge, search for the amount.

    • If you want to view more purchases, tap "Last 90 days" at the top of Purchase History and choose another way to filter your purchases.

    • Open the details of your purchase. The purchase confirmation should include the Order ID, which consists of capital letters and numbers.

For more instructions, please visit this page: https://support.apple.com/en-us/HT204088