Please make sure you're logged in to the account that you used to make the purchase, then submit a request to support. 

Please include a screenshot of the purchase confirmation from the Google Play Store in your request. Here's how to find it:

  1. Online:

    • Go to the Google Pay website: http://pay.google.com/.
    • Sign in to your Google account.
    • Select Activity.
    • Choose your order to view the receipt.
  2. Confirmation email:
    • After placing an order on the Google Play Store, you'll receive a confirmation email that includes your order number and receipt.
  3. Google Play Store app:

Open the Google Play Store on your device.

  • Click on your profile picture in the top right corner.
  • Click on "Payments and subscriptions."
  • Click on "Budget and history."
  • Click on the relevant order to view details about it.
                               
The purchase number typically looks like this: GPA.1234-1234-1234-12345.