If you are trying to make a purchase using a debit or a credit card and you encounter an error during the payment process, please follow these steps:

1. Take a screenshot of the error.

2. Create an e-mail to Support. Please include the following information to your message:

  • The name of the payment method used (e,g, Neteller, direct payment with the card etc.).
  • The screenshot of an error encountered.
  • Your user ID (you can find out how to get it here).
  • The e-mail used for purchase confirmation.

We will respond as soon as possible.