If you are trying to make a purchase using a debit or a credit card and you encounter an error during the payment process, please follow these steps:
1. Take a screenshot of the error.
2. Create an e-mail to Support. Please include the following information to your message:
- The name of the payment method used (e,g, Neteller, direct payment with the card etc.).
- The screenshot of an error encountered.
- Your user ID (you can find out how to get it here).
- The e-mail used for purchase confirmation.
We will respond as soon as possible.