The following steps will help you fix any potential WebGL issues:
- Go to get.webgl.org to check if you have WebGL enabled in your browser. If it is enabled, you should see a spinning cube on the webpage. If you don't see the cube, please continue to step 2.
- Go to chrome://settings in your browser.
- Click the "Show advanced settings…" link at the bottom of the page.
- Scroll down to the System section and make sure the "Use hardware acceleration when available" checkbox is checked.
- If it is not checked, this is most likely the cause of your issue; click on the checkbox and restart Google Chrome. Please check Eiger to see if the issue has been resolved. If issues persist in Eiger, please continue to step 5.
- Go to chrome://gpu.
- Navigate to the Graphics Feature Status section. WebGL will have one of the following statuses:
- Hardware accelerated: WebGL is enabled and hardware-accelerated (running on the graphics card).
- Software only, hardware acceleration unavailable: WebGL is enabled, but running in software only.
- Unavailable: WebGL is not available in hardware or software.
- If the WebGL status is not "Hardware accelerated," navigate to the Problems Detected section for further explanation. WebGL may be unavailable due to following reasons:
- An extension in Google Chrome is preventing WebGL from being used.
- Your graphics driver needs to be updated to the latest version.
- Your computer's graphics card/driver is blacklisted in the latest version of Google Chrome. Go to https://threejs.org/examples/#webgl_animation_cloth to see if your hardware is compatible with WebGL.
Tip for Chrome users.
If you see a warning message that reads "Your browser does not support WebGL" when launching the game, try following these steps:
- Open chrome://flags.
- In the search bar, type "Override software rendering list."
- Set the "Override software rendering list" option to Enabled.
- Press the Relaunch button in the panel that appears at the bottom of the page.
- Try launching the game again.
Tip for Firefox users.
If you are having trouble running WebGL in Firefox, please follow these steps:
- Go to
about:configin your address bar.
- Search for
webgl.force-enabledand make sure this preference is set to "true." If it is currently set to "false," move the toggle on the right-hand side to change the value to "true."
- Search for
webgl.disabledand make sure this preference is set to "false." If it is currently set to "true," move the toggle on the right-hand side to change the value to "false."
- Restart Firefox to apply your new settings.