Here, we'll offer you a few steps to fix potential WebGL issues.
- Go to get.webgl.org to check if you have WebGL enabled in your browser. If it is enabled, you should see a spinning cube on the webpage. If not, please continue to step 2.
- Go to chrome://settings in your browser.
- Click the Show advanced settings… link at the bottom of the page.
- Scroll down to the System section and make sure the Use hardware acceleration when available checkbox is checked.
- If this is not checked, this is most likely the cause of your issue; click on the checkbox and restart Google Chrome. Please check Eiger to see if the issue is resolved. If issues persist in Eiger, please continue to step 5.
- Go to chrome://gpu.
- Navigate to the Graphics Feature Status section. WebGL will have a status of one of the following:
- Hardware accelerated: WebGL is enabled and hardware-accelerated (running on the graphics card).
- Software only, hardware acceleration unavailable: WebGL is enabled, but running in software only.
- Unavailable: WebGL is not available in hardware or software.
- If the WebGL status does not state Hardware accelerated, navigate to the Problems Detected section for further explanation. WebGL may be unavailable due to following reasons:
- An extension in Google Chrome is disabling WebGL from being used.
- The current version of your graphics driver needs to be updated to the latest version.
- Your computer's graphics card / driver is blacklisted with the latest version of Google Chrome. Go to https://threejs.org/examples/#webgl_animation_cloth to see if your hardware is compatible with running WebGL.
Furthermore, you may see the full list of compatible browsers, as well as supported Unity features with their relevant browser version here.
Tip for Chrome users.
If you see a warning message that reads "Your browser does not support WebGL" when launching the game, try these steps:
- Open the page chrome://flags
- In the search bar, type "Override software rendering list"
- Set the option "Override software rendering list" to "Enabled"
- Press the "Relaunch" button in the panel that appears at the bottom of the page
- Try launching the game again
Tip for Firefox users.
If you are having trouble running WebGL in Firefox, please take the following steps:
- Go to
about:configin your address bar.
- Search for
webgl.force-enabledand make sure this preference is set to true. If it is currently set to false, click the toggle icon on the far right to change the value to true.
- Search for
webgl.disabledand make sure this preference is set to false. If it is currently set to true, click the toggle icon on the far right to change the value to false.
- Restart Firefox to apply your new settings.