There may be a range of reasons why your game is lagging.

Here, we'll offer you a few steps you should try to fix that.

Make sure your PC has enough RAM

Your PC needs to have at least 4GB of RAM for comfortable gameplay. If this is not the case, we strongly recommend upgrading your system.

Check your internet connection

Ensure that your computer or device is connected to the internet.

Check to see if other websites are loading correctly. If they are not, you may need to troubleshoot your internet connection.

Disable VPN

If you have an active VPN connection, turn it off and try refreshing the game page.

Clear browser cache and cookies

    • Clear your browser cache and cookies, as this can sometimes cause issues with web browser game client. You can typically do this from your browser's settings or options menu.

Note that this step will log you our of Total Battle.

You will have to sign in to access the game and any ongoing support conversations. 

Google Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
Mozilla Firefox

 

  1. Click the menu button Fx89menuButton and select Settings.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. Click the Clear Data… button. The Clear Data dialog will appear.
    Fx68CookiesAndSiteData-ClearData
    • Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts and other cached content) should both be check marked.
  4. Click Clear.

 
Microsoft Edge

  1. In Edge, select Settings and more  in the upper right corner of your browser window. 

    An image showing the Settings and more menu in Microsoft Edge.

  2. Select Settings  > Privacy, search, and services.

  3. Select Choose what to clear under Clear browsing data > Clear browsing data now. 

  4. Under Time range, choose a time range from the list.

  5. Select Cookies and other site data, and then select Clear now.

 

Disable browser extensions

    • Disable any browser extensions that may be interfering with the game client. Try disabling them one at a time to identify which one is causing the issue.
Google Chrome

To temporarily stop using an extension:

  1. Open Chrome.
  2. Select More  and then More tools and then Extensions.
  3. Turn off the extension you want to disable.
Mozilla Firefox

Disabling an extension will turn it off without removing it.

  1. Click the menu button Fx89menuButton, click Add-ons and themes and select Extensions.
    • The Add-ons Manager Manage Your Extensions page will open in a new tab.
  2. Scroll through the list of extensions.
  3. Click the blue toggle for the extension you wish to disable.
    fx72 disable extensions
Microsoft Edge

  1. In Microsoft Edge, select Extensions located to the right of your browser address bar, then select Manage extensions.

  2. Select the toggle next to the extension you want to turn off.

 

Update your browser

    • Ensure that you are using the latest version of your web browser. Check for updates and install any available updates.
Google Chrome
  1. Open Google Chrome.
  2. Then click the three-dot icon in the top-right corner. You will see this just to the right of the address bar at the top of your browser window.  
  3. Then hover your mouse over Help and select About Google Chrome.How to Update Google Chrome on Your Computer

    Note: You can also type chrome://settings/help into the address bar and skip the previous steps.

  4. Next, wait for the update to finish and click Relaunch. If there is an update available, it should be immediately downloaded, but it will not be installed until you relaunch the browser.AAA
Mozilla Firefox
  1. Click the menu button Fx89menuButton at the right side of the Firefox toolbar, go to Help, and select About Firefox. The About Mozilla Firefox window will open.
  2. Firefox will check for updates automatically. If an update is available, it will be downloaded.
    fx91AboutDownloadingUpdate
  3. When the download is complete, click Restart to update Firefox.
    fx91AboutRestartUpdate
Microsoft Edge

In the browser, go to Settings and more  > Help and feedback > About Microsoft Edge (edge://settings/help). 

  • If the About page shows Microsoft Edge is up to date., you don't need to do anything.

  • If the About page shows An update is available. Select Download and install to proceed. Network charges may apply., select Download and install. Microsoft Edge will download the update an apply it the next time you restart Microsoft Edge. Note that if you're on cellular network, downloading the update may incur charges.

  • If the About page shows To finish updating, restart Microsoft Edge., select Restart. The update is already downloaded and all you need to do is restart the browser for it to be applied.

 

Try a different browser

Restart your computer

    • Sometimes, simply restarting your computer can fix the issue.

If none of the above steps work, please contact us for further assistance directly by clicking "Submit a request" below if you are logged in to the game. Otherwise, please fill out this form.