Your account is your main profile that you use to log in and manage all your game content, security, personal data, and purchases.
A progress instance is one of the specific Cities or Heroes you play with inside your account.
A single account can include several progress instances, but all of them are accessed using the same account login methods.
Read this article to learn how to find your account ID or a progress ID.
Key differences: account ID vs. progress ID
| Account ID | Progress ID | |
| Represents | Entire player account/multiple cities | Individual City/character |
| Format | Numbers only (e.g., 9482829) | Letters and numbers (e.g., tb:12345) |
| Request for deletion | Deletes all progress/Cities at once | Individual progress instances/Cities cannot be deleted separately |
| Restrictions | An account is linked to a single email address. Cannot be linked to multiple emails. | You cannot set different login methods for different progress instances within a single account. |
It's important to remember that:
All actions related to personal data are applied to the account as a whole, not an individual progress instance.
If you want to change your email or another login method on your account, it will be changed for all the progress instances in the account.
You cannot delete an individual progress instance within an account (including seasonal progress) — only the whole account can be deleted.
Our support team might ask you for a progress ID to help you with specific gameplay issues.
Can I have more than one City or Hero on my account?
Yes, you can! During certain events, you can create additional Cities/Heroes (i.e., game progress instances) in your account.
Can I delete an individual progress instance/City/character?
No, deleting a single progress instance or City is impossible. Deleting your account will permanently remove ALL progress instances/Cities. Please be careful and make sure you want to delete everything before submitting a deletion request.
Can my different Cities or progress instances have separate email logins?
No. All progress instances (Cities, Heroes) are accessed from the same account and always share the same email and login methods. You cannot set different emails for each progress individually.
Where can I find my account and progress IDs?
Read this article to learn how to find your account ID or a progress ID.
Can I unlink an individual progress instance from my account or link a progress instance to another account?
No. All progress instances within an account are connected and cannot be transferred to another account or separated from their main account.