How can I change my payment currency on Facebook?

The currency in which the prices of offers is displayed depends on the country in which your account is registered. If you are seeing a curr...

How do I change my payment currency?

The currency displayed on offers that are shown to you depends on the country in which your account is registered.  Please note th...

How do I claim a Free Sale?

You can claim a free package from the shop page once every 20 hours. You may need to navigate through various sections of the shop to find t...

How do I save and remove a payment method?

If you wish to save a payment method on the game website or desktop client, you can select any offer and click Buy, then fill in the payment...

How do I change my payment method?

If you're playing in the browser or desktop client, you can select any of the available payment methods, e.g., bank card, PayPal, Paysafecar...

I encountered an error during the payment process

An error occurred during the payment process. Please try again or send an email to our support service. This is a generic error that may occ...

I was charged, but didn't receive my purchase

Packages are usually credited instantly, even if you are using a delayed debit payment method like PaySafeCard. If you didn't receive your p...

Some items from the package I purchased are missing

All packages that you purchase are credited to your account automatically in full. The contents of some packages may differ, however, depend...

I received the wrong package

Any purchase made in the game will include the contents of the offer you selected. Please make sure to check the contents of the selected pa...

I was charged twice

Please make sure you're logged in to the account that you used to make the purchase, then submit a request to support. Please include a scre...

I need help with a purchase on Facebook

Our team cannot directly manage payments and purchases completed through Facebook. Should you encounter an issue, please refer to Facebook's...