How do I change my payment currency?

When you play on an iOS device, the country in your Apple ID determines which currency you use. If your device is displaying the wrong count...

Shop connection error

If you see the "Shop connection error" message when opening the store page in the game, please try the following:Turn off any VPNs or simila...

How do I claim a Free Sale?

You can claim a free package from the shop page once every 20 hours. You may need to navigate through various sections of the shop to find t...

How do I change my payment method?

If you're using an iOS device, the general payment method is Apple Pay. In your Apple Pay settings, you can add a payment method of your cho...

I encountered an error during the payment process

An error occurred during the payment process. Please try again or send an email to our support service. This is a generic error that may occ...

I was charged, but didn't receive my purchase

Packages are usually credited instantly, even if you are using a delayed debit payment method like PaySafeCard. If you didn't receive your p...

Some items from the package I purchased are missing

All packages that you purchase are credited to your account automatically in full. The contents of some packages may differ, however, depend...

I received the wrong package

Any purchase made in the game will include the contents of the offer you selected. Please make sure to check the contents of the selected pa...

I was charged twice

Please note that Apple may charge you for multiple consecutive purchases, so you may see the amount charged as being higher than expected fr...