The following steps will help you fix any potential WebGL issues:

  1. Go to get.webgl.org to check if you have WebGL enabled in your browser. If it is enabled, you should see a spinning cube on the webpage. If you don't see the cube, please continue to step 2.
  2. Go to chrome://settings in your browser.
  3. Click the "Show advanced settings…" link at the bottom of the page.
  4. Scroll down to the System section and make sure the "Use hardware acceleration when available" checkbox is checked.
    • If it is not checked, this is most likely the cause of your issue; click on the checkbox and restart Google Chrome. Please check Eiger to see if the issue has been resolved. If issues persist in Eiger, please continue to step 5.
  5. Go to chrome://gpu.
  6. Navigate to the Graphics Feature Status section. WebGL will have one of the following statuses:
    • Hardware accelerated: WebGL is enabled and hardware-accelerated (running on the graphics card).
    • Software only, hardware acceleration unavailable: WebGL is enabled, but running in software only.
    • Unavailable: WebGL is not available in hardware or software.
  7. If the WebGL status is not "Hardware accelerated," navigate to the Problems Detected section for further explanation. WebGL may be unavailable due to following reasons:
    • An extension in Google Chrome is preventing WebGL from being used.
    • Your graphics driver needs to be updated to the latest version.
    • Your computer's graphics card/driver is blacklisted in the latest version of Google Chrome. Go to https://threejs.org/examples/#webgl_animation_cloth to see if your hardware is compatible with WebGL.
 
You can view a full list of compatible browsers, as well as supported Unity features with the relevant browser version, here.
 

Tip for Chrome users.

If you see a warning message that reads "Your browser does not support WebGL" when launching the game, try following these steps:

  • Open chrome://flags.
  • In the search bar, type "Override software rendering list."
  • Set the "Override software rendering list" option to Enabled.
  • Press the Relaunch button in the panel that appears at the bottom of the page.
  • Try launching the game again.

 

Tip for Firefox users. 

If you are having trouble running WebGL in Firefox, please follow these steps:

  • Go toabout:config in your address bar.
  • Search forwebgl.force-enabled and make sure this preference is set to "true." If it is currently set to "false," move the toggle on the right-hand side to change the value to "true."
  • Search forwebgl.disabled and make sure this preference is set to "false." If it is currently set to "true," move the toggle on the right-hand side to change the value to "false."
  • Restart Firefox to apply your new settings.